Insurance has often been very frustrating for a lot of people. But Electric Insurance offers quality service and products. Find great rates on everything from auto, motorcycle or watercraft insurance to homeowners or renters insurance.
MyConsumerGuide Says:
Could this be one of the top insurance companies in the country? Some people think so. Electric Insurance has been part of the benefit package for General Electric employees. (Hence, the name Electric Insurance). Now, a highly rated national insurance company, Electric Insurance provides the same great insurance services to meet your needs and wants. They have auto and home products that you really should take a look at and compare with your existing coverage.
It certainly doesn't hurt to get an instant online quote, and you might be surprised. Read the testimonials below. They also have a retention rate of more than 90%, which by all standards is very high.
Site Ease of Use: ElectricInsurance.com is a well-designed, award-winning web site that quickly gets down to business. You won't have any problems getting the quote form filled out. Also check out the articles, FAQs, Glossary, and other helpful information. Electric Insurance adopted the same fine customer service that the General Electric employees received, and they are passing that on to you.
I feel taken care of...
"I feel taken care of ... it's a rare thing today. Thank you, I am very happy... you guys have truly treated me wonderfully - all these years we've been doing business."
Matthew M.
You know I appreciate your service when I call to tell you about it...
"I have my car insurance with Electric Insurance and I just wanted to inform you that Susan Szottfired did a great job and was a pleasure to work with. She was helpful and informative, and I just want to tell you what a great job she is doing. You know I appreciate it when I call to tell you about it."
Cindy A.
Thank you for your empathy and concern...
"I just want to let you know that I am so glad that I have Electric Insurance as an automobile and homeowners insurance carrier. My children and I were in a car accident, the first and hopefully the last, and I was treated with respect, dignity and genuine concern from every person that I talked to at your company. When tragedy struck having a trusted companion such as Electric Insurance made it so much easier. All along I was told it will be okay...your company made it all okay. Thank you so much on behalf of my children and myself for your high level of service and most importantly your empathy and concern."
Marnie S.
You all are so cooperative and proactive...
"Everytime I've dealt with Electric Insurance both with my car and renter's insurance in the past, every person I've worked with has been nothing but extremely helpful. It's so nice to know that you all are so cooperative and proactive. I never thought I'd ever say that about an insurance company. Keep up the good work."
Jim D.
Good service...
"...your company provides a very good service... In the future, if I know any friend or relative who needs auto insurance, I definitely recommend her or him to your company."
M. Pham
I am so impressed...
"I am so impressed and blessed with such great service. Everytime I have called for a question or inquiry you have helped me so kindly and patiently. I appreciate your kindness. Thank you"
Bobbie B.
Anytime I call I have excellent service...
"I want to let you know how polite, efficient and helpful my customer service rep was. Anytime I call I have excellent service. Thank you for that."
Amy T.
I look forward to doing business with you...
"I would just like to say thank you for such wonderful service. I just bought an auto insurance policy from you and I am extremely happy with the quality of your staff and company. I would like to add that Kelly Satterfield was my sales rep and was such a pleasure to work with. She was very informative and answered all of my questions. I look forward to doing business with you."
Kelly K.
The most pleasant customer service rep that I have ever had the pleasure of dealing with, bar none...
"I just called your service center to add another vehicle to my policy and spoke with Suzanne Olson in Customer Service. She is the most pleasant customer service representative that I have ever had the pleasure of dealing with, bar none. She was friendly, courteous, knowledgeable, and efficient. She even offered to fax me proof of insurance before I had a chance to request it. We look forward to keeping our insurance with Electric Insurance."
Steven C.
More Company Details: What Electric Insurance Says:
"Why choose Electric Insurance for your personal insurance needs? Electric Insurance provides insurance "the way it ought to be" with real value, extraordinary service, and outstanding claims assistance. Here are some very good reasons to make Electric Insurance your provider:
Why Choose Electric Insurance? Because 9 out of 10 policyholders say they would recommend us to others. Click here to learn more...
Great Value! Direct-to-consumer pricing means lower prices.
Great Service! Each year, over 90% of Electric Insurance customers choose to renew their policies. Electric Insurance recently won the year 2000 USA Today/RIT Quality Cup and also placed third in Celent Communications' national survey of financial service firms' online customer service.
Rock Solid! Today, Electric Insurance insures more than 125,000 policyholders. The company was founded in 1966 principally to serve the personal insurance needs of General Electric employees and now offers its low rates and great service to the general public online and through its phone center.
Great Products!Electric Insurance has received an "excellent" financial strength rating of "A-" from A.M. Best and a "strong" financial strength rating of "A" by Standard & Poor's.
Electric Insurance Company Information Electric Insurance Company (EIC), established in 1966, is a direct writer of private passenger automobile and homeowner's insurance and has been a GE benefit provider for over 35 years.
Rated "excellent/A-" by A.M. Best and "strong/A" by Standard & Poor's, EIC has recently been ranked as one of the top insurance carriers on the Internet by Gomez Advisors and has won the USA Today/RIT Quality Cup Award for its easy-to-navigate, customer-focused Website.
For the past four years, EIC has been one of the Web's foremost online insurance companies and is an aggressive and innovative e-commerce leader. With low direct-to-customer rates, more than 125,000 policyholders, and a ferocious commitment to customer service, Electric Insurance Company is dedicated to being recognized as the best insurance company on the Internet.
Quality, Training and Service Standards Electric Insurance's commitment to providing extraordinary service is introduced to call center employees from day one as part of their training. For this reason, heavy focus is given not only to technical training, but the quality of telephone etiquette as well. This includes greeting callers properly, listening thoroughly, resolving issues in one call, and conveying a caring, professional, can-do attitude. Incoming calls are monitored on an hour-by-hour basis to ensure peak call volume periods are well serviced. The latest technologies enable Electric Insurance to monitor call volumes, manage workflow, and meet or exceed performance goals. Electric Insurance tracks response time for all incoming calls, administer customer satisfaction surveys, and measure service representatives against compulsory service standards. Specific guidelines are in place that prescribe timelines for follow up calls and procedures to follow when concluding a call.
Six Sigma Approach to Quality
Six Sigma is another of many tools used by the employees of Electric Insurance to deliver on the commitment to quality. Mirrored after the widely renowned Six Sigma approach used throughout General Electric, Electric Insurance adopted Six Sigma to further focus the organization on understanding customers' needs and expectations. Designed to streamline processes and eliminate errors, the ultimate goal of Six Sigma is to achieve an error-free rate of 99.99%. These goals are applied to all opportunities identified for process improvement, and Electric Insurance uses the Six Sigma methodology as a central focus of many things done."
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